Quality Management Systems

Your business is unique and your quality management system (QMS) should reflect this. Your QMS should be based on your quality policy, your customer requirements, employee requirements, other stakeholder requirements and finally the requirements of ISO 9001.

In keeping with the ISO 9001 requirements, we follow a process approach and implement your QMS using the Plan-Do-Check-Act cycle (PDCA) as a framework.

KM Quality Engineering can provide professional support during any phase of your QMS implementation project. We also offer a full project management service. You can pick and choose from our list of services and build the right solution for your organisation.


  • Determining the scope of your quality management system
  • Identifying and capturing the internal and external issues that affect your QMS
  • Identifying and capturing the requirements of internal and external parties and how they impact your QMS
  • High-level business process mapping, resource requirements and responsibilities
  • Risk management – Identifying, assessing and controlling risks and opportunities.

Leadership & Commitment

Top management is accountable for the effectiveness of the quality management system. Top Management is defined as a person or group who directs and controls an organisation at the highest level. We can provide coaching and training, helping you understand what you need to do and empowering you to do it.


  • Quality Objectives – Supporting the development of robust and measurable quality objectives, based on your quality policy
  • Gap Analysis – Planning, scoping and conducting a gap analysis
  • Awareness Training – We deliver training onsite and facilitate awareness workshops
  • Risk Management – Identifying, assessing and controlling risk.
  • Change Management – Effective methods for change control
  • Implantation Planning – Create a realistic plan of activities required to implement your QMS


  • Resource – Identify and monitor the resource requirements that support the operation of your business.
  • Measurement Traceability – Ensuring confidence in the validity of calibration or verification activities
  • Organisational Knowledge and Competence – Identify and capture the necessary competence of employees and contractors
  • Documentation Development – Identifying, developing and updating the documentation required for your QMS
  • Process Controls – Planning, implementation and control of processes
  • Requirements Management – Effectively capture your customer requirements and effectively manage changes to requirements
  • Design and Development – Effective planning and control of your design and development process
  • Supplier Management – Evaluation, selection and controls of external providers
  • Control of Non-Conformance – Determine appropriate actions and controls of non-conforming products and/or services


  • Performance Evaluation – Determine what needs to be measured, when and how. Analysis and evaluation of performance data
  • Internal Audit – Creating audit schedules and conducting first-party audits
  • Customer Satisfaction – Customer surveys, market-share analysis, etc
  • Management Review – Decide on appropriate inputs to the management review (E.g. audit results) and output actions and decisions (E.g. resource needs)


  • Non-Conformance and Corrective Action – How to react to non-conformance, evaluate and implement any actions and review the effectiveness of corrective action.
  • Continual Improvement – How to use the results of analysis and evaluation to continually improve the effectiveness of the quality management system.