Can you afford to implement a quality management system?
Whichever approach you take cookie cutter/step by step support can you afford to pay it?
Remember to factor in certification costs (if applicable) as these will be charged separately by the registrar.
Also, remember you set the time scale for implementing your system, so consider if you could afford to spread the cost over 3, 6, 9, 12 months.
Can you afford not to implement a quality management system?
How you calculate this depends on how much performance data you have available and a couple of questions you can ask yourself are below.
If you provide goods, how much did you spend on refunds/warranty claims in the last 12-month period?
If you provide services, how much did you lose on contracts terminated before completion because of customer dissatisfaction?
How much are you potentially losing by not being able to bid on contracts you know you can deliver because they require ISO 9001:2015 certification?
Ask yourself and consider the following
BSI’s own research shows that 62% of our customers achieve cost savings as a result of being certified to ISO 9001
If you choose ISO 9001:2015, certification is typically valid for three years as long as all scheduled surveillance audits during those three years are passed without major issues.
Implementing the quality management system is usually a one-off cost, but you should factor in the resource costs to maintain and continually improve your system.
Our meeting concluded with my friend deciding there was a lot to think about and indeed my friend, there is.
It’s “ok” to decide not to implement a formal quality management system as long as you have assessed all the risks and opportunities that result. However, I would strongly advise you to regularly review that decision.