Quality Management is my business so it doesn’t take a rocket scientist to work out which side of the fence I’m on. Before I started my business, I worked as an Engineer within the Automotive industry both at OEM and supplier level. I have experienced the good, the bad, the bad masquerading as the good and the downright terrible. Interesting to note though, my morale didn’t always correlate directly with the effectiveness of the systems and processes in place, but I’ve digressed enough so I will save that for another post.
Now, I am genuinely passionate about quality and my gut reaction is to always advocate for the implementation and maintenance of a quality management system that meets the requirements of ISO 9001. Even if you choose to not get certified, there are still quantifiable benefits to having the system.
Now, if you lack in-house expertise, your only other option is to pay an outside company (like mine) to do it for you. Costs can vary wildly, as can the level of support on offer. Maybe a cheaper template cookie-cutter approach will work for you or maybe you need expertise and support every step of the way.
As we discussed the benefits and costs of implementing a quality management system, I realised it really boils down to just 2 questions, which will be discussed in more detail in part 2.